A high level of efficiency is essential to stay one step ahead of the competition. In today's hybrid workplaces, the importance of monitoring quality of experience (QoE) for enterprise voice networks cannot be overstated. After all, as almost every business school will tell you, effective communication is really the key to getting things done.
QoE Monitoring Simplified for Microsoft Teams and SIP Trunk Calls
With Microsoft Teams, the unified communications platform with 270 million monthly active users as of January 2022, IT administrators need to find an effective way to monitor the QoE of Microsoft Teams voice call deployments and their regular calls. But even though Teams Admin Center could monitor the Microsoft Teams portion of a call, and Direct Routing SBCs could monitor and record the audio quality of the SIP Trunk portion, there was no way to view end-to-end call correlation and audio/video quality from the Microsoft Teams client.
One Voice Operations Center (OVOC)
Introducing AudioCodes One Voice Operations Center (OVOC), a unique solution for UC deployments that combines complete device management and network quality monitoring in one powerful yet intuitive application.
OVOC has a very user-friendly UI design to manage all UC network elements from one central location throughout their entire lifecycle. It provides easy device management, audio quality monitoring and advanced routing, saving you time and money in the process. It also greatly simplifies previously complex and time-consuming tasks such as root cause analysis, batch software updates, and adding new devices to the UC network. In addition, OVOC provides deep insights into network trends and performance so you can optimize planning and design, and helps you identify and mitigate audio quality issues before they become an issue for your users.
With our latest version of OVOC, it has never been easier to view and analyze end-to-end QoE data for Microsoft Teams and SIP trunk calls from a single application. But it's not just OVOC's analytical capabilities that are outstanding – what's truly impressive is how we make it possible for you to see and quickly understand all the information in front of you.
And for that you have the new Calls Chart screen that will make you happy. This carefully designed and thoughtful interface provides a clear view of every call, allowing you to see exactly what's going on throughout your organization. Microsoft Teams and Direct Forwarding tell you important details about the quality of SBC calls in one screen.
The Call Details screen provides easy and quick access to all end-to-end components of the call, displaying the full indicator and link for associated calls.
The User Statistics screen displays a set of data per user for associated Microsoft Teams and SBC calls.
QoE Thresholds Details
The QoE Thresholds Details screen allows you to define alerts for poor audio and video quality for Microsoft Teams and SBC calls .
At Your Fingertips
So if you need a definitive way to monitor your Microsoft Teams voice calls alongside your regular calls, OVOC is pretty much the only game in town. And its field-proven performance more than speaks for itself.