According to the laws of the Republic of Turkey, return/warranty processes must be completed within 20 business days. As Bircom İyi Teknolojiler, we offer solutions in an average of 2-3 business days, well below the legal period, in order to meet the needs of our customers as quickly as possible.
How does the warranty process proceed and what are the practices?
The warranty conditions proceed and apply as follows:
For products with ongoing warranty period
A) Repairable & Replaceable Products
For products whose warranty period has expired, regardless of user error or not, if the product is a repairable product, that is, if the product has a replaceable part, the relevant part must be purchased by the user. If the part is not a part that can be installed by users, it can be installed by us with a service fee. Service fees vary depending on product and part. You will be contacted regarding the issue while your product is in service.
B) Products That Cannot Be Repaired & Parts Cannot Be Replaced
In Cases Without User Error: For products that are not subject to user error and are considered under warranty, if the product is manufactured in a way that cannot be repaired and has no replaceable parts, these products will be replaced with a new product and sent to you without any charge. In Cases of User Error: In cases that are considered user error, if the product in question is not repairable, that is, if the product does not have a replaceable part, no service support can be provided for these products.
For Products with Expired Warranty
A) Repairable & Replaceable Products
For products whose warranty period has expired, regardless of user error or not, if the product is a repairable product, that is, if the product has a replaceable part, the relevant part must be purchased by the user. If the part is not a part that can be installed by users, it can be installed by us with a service fee. Service fees vary depending on product and part. You will be contacted regarding the issue while your product is in service.
B) Products That Cannot Be Repaired & Parts Cannot Be Replaced
Whether it is user error or not, no service support can be provided for products whose warranty period has expired, if the product is not a repairable product, that is, if the product does not have a replaceable part.
How many years is the warranty period for the purchased devices?
The warranty period of all consumer electronic products distributed by Bircom İyi Teknolojiler in Turkey is 2 years.
How to inform about the device sent for service?
You will be informed via SMS about the transactions made as soon as the product reaches the service center. When your product is delivered to cargo, the cargo shipment number will be sent to you via SMS.
How to query the status of the device in service?
You can get support by calling our customer services or via the online chat service on our websites.
The device's warranty has expired. What kind of service is provided?
Repairable & Replaceable Products
For products whose warranty period has expired, regardless of user error or not, if the product is a repairable product, that is, if the product has a replaceable part, the relevant part must be purchased by the user. If the part is not a part that can be installed by users, it can be installed by us with a service fee. Service fees vary depending on product and part. You will be contacted regarding the issue while your product is in service.
Will an invoice come with the product replaced under warranty?
For exact product replacements made under warranty, your invoice will not be sent back to you. Instead, a Technical Service Form is delivered to you, which explains the operation performed in the service and includes your personal information and remaining warranty period. From this point on, the Technical Service Form, which has official value in our system, will be used for all transactions regarding your product.
Can service support be received without an invoice and warranty certificate?
Invoice and warranty certificate are mandatory documents for the transactions regarding your product. If you do not have these documents, you must request your invoice and warranty certificate from the point of sale where you purchased the product.
If you do not have an official invoice and warranty certificate, no action will be taken for your product.
What method should be followed to start the warranty process?
If you purchased your product from the sales points of Bircom İyi Teknolojiler mentioned above, you can send the product directly to "Bircom Technical Service and Warehouse Center" with the complete box content and the form.
If your product's warranty is still valid, you can deliver your product to us with the following steps.
You will need to send your defective product to us together with the invoice.
You can send it via domestic cargo, with a counter payment, using the agreement number 256775205.
When sending your defective product, we kindly ask you to specify what the problem is, your e-mail address, address and contact information.
Our address; Oruç Reis Mah. Tekstilkent A-6 No:22 Esenler ISTANBUL –TURKEY
Other Stores and Online Sales Points
If you purchased your product from other sales points that do not belong to Bircom İyi Teknolojiler , you must send the product to us through the sales point.
Since the steps required to initiate the warranty process vary depending on the sales points, please contact the sales points regarding this issue.
What are the return conditions?
Over-the-head headphones, speakers and amplifier products can be returned within 14 days with the right of withdrawal, provided that they are in their original box and the contents of the box are complete.
If the protective parts of products such as in-ear headphones, ear silicones/sponges, etc. have been opened, such as packaging, tape, seal, package, etc., these products cannot be returned due to the regulations on products that are not suitable for health and hygiene.
According to the 1st paragraph of Article 12 of the distance selling regulation, the consumer's right to exercise his right of withdrawal is 14 days from the date of receipt of the product. Refund requests exceeding 14 days cannot be processed.
How to start the return process?
You can send us your product that complies with the items stated in the return conditions section as follows.
Hifilife Kanyon AVM – Hifilife.com – Sennheiser.com.tr
If you purchased your product from the sales points of Bircom İyi Teknolojiler mentioned above, you can send the product directly to "Bircom Technical Service and Warehouse Center" with the complete box content and the form.
Other Stores and Online Sales Points
If you purchased your product from other sales points that do not belong to Bircom Telekomünikasyon A.Ş., you must send the product to us through the sales point.
Since the steps required to initiate the return process vary depending on the sales points, please contact the sales points regarding this issue.
Is shipping fee payable for returns?
If you make your returns with the "Yurtici Kargo" company, you will not pay any fees. You can send your shipment to us from any branch of the relevant cargo company, with the buyer paying.
What is the return address?
You must send all products distributed in Turkey under Bircom İyi Teknolojiler distributorship to "Bircom Technical Service and Warehouse Center".
No returns or technical support services can be provided from Bircom Head Office and Hifilife stores.
Address:
Bircom Technical Service and Warehouse Center
Oruç Reis Mah. Tekstilkent A-6 No:22 Esenler ISTANBUL
