Return/warranty processes must be completed within 20 working days by the laws of the Republic of Turkey. As Bircom Telekomünikasyon, in order to meet the needs of our customers in the fastest way, a solution is offered within 2-3 working days on average, far below the legal period.
How does the warranty process go and what are the applications?
The warranty terms proceed and apply as follows:
For Products With Continuing Warranty Period
A) Repairable & Replaceable Products
For products whose warranty period has expired, with or without user error, if the product is a repairable product, that is, if the product has a replaceable part, the relevant part must be purchased by the user. If the part is not a part that can be assembled by the users, it can be assembled by us together with the service fee. Service fees vary by product and part. You will be contacted while your related product is in service.
B) Non-Repairable & Non-Repairable Products
In Cases Without User Error: If the product is manufactured in a way that cannot be repaired and there are no replaceable parts, for products that are not user faulty and evaluated under warranty, these products will be exchanged with a new product and sent to you without any charge. In Cases of User Error: In cases considered as user error, if the product in question is not repairable, that is, there is no replaceable part of the product, no service support is provided for these products.
For Products Out of Warranty
A) Repairable & Replaceable Products
For products whose warranty period has expired, with or without user error, if the product is a repairable product, that is, if the product has a replaceable part, the relevant part must be purchased by the user. If the part is not a part that can be assembled by the users, it can be assembled by us together with the service fee. Service fees vary by product and part. You will be contacted while your related product is in service.
B) Non-Repairable & Non-Repairable Products
No service support can be provided for products whose warranty period has expired, with or without user error, if the product is not a repairable product, that is, if the product does not have a replaceable part.
How long is the warranty period of the purchased devices?
The warranty period of all consumer electronics products distributed in Turkey by Bircom Telekomünikasyon is 2 years.
How to inform about the device sent to the service?
As soon as the product reaches the service center, you will be informed about the transactions made by SMS. When your product is delivered to the cargo, the cargo shipment number will be sent to you by SMS.
How to query the status of the device in service?
You can get support by calling our customer service or via the online chat service on our websites.
The warranty period of the device has expired. What kind of service is provided?
Repairable & Replaceable Products
For products whose warranty period has expired, with or without user error, if the product is a repairable product, that is, if the product has a replaceable part, the relevant part must be purchased by the user. If the part is not a part that can be assembled by the users, it can be assembled by us together with the service fee. Service fees vary by product and part. You will be contacted while your related product is in service.
Will an invoice come with the product replaced under warranty?
Your invoice will not be sent back to you for one-to-one product changes made under warranty. Instead, a Technical Service Form is delivered to you, in which the process of the service is explained, your personal information and the remaining warranty period are included. After this point, the Technical Service Form, which has official value in our system, will be used for all transactions related to your product.
Is it possible to get service support without invoice and warranty certificate?
Invoice and warranty documents are mandatory documents for the transactions to be made regarding your product. If you do not have these documents, you must request your invoice and warranty certificate from the sales point where you purchased the product.
If you do not have an official invoice and warranty document, no action will be taken for your product.
What kind of way should be followed to start the warranty process?
If you have purchased the product you have from the above-mentioned Bircom Telekomünikasyon A.Ş. sales points, you can send the product with the complete box contents to the “Bircom Technical Service and Warehouse Center” with the form.
If your product is still under warranty, you can send your product to us with the following steps.
You will need to send your defective product to us along with the invoice.
With domestic cargo, you can send with the contract number 256775205, with a counter payment,
When sending your defective product, please indicate what the problem is, your e-mail address, address and contact information,
Our address; Oruc Reis Mah. Tekstilkent A-6 No:22 Esenler ISTANBUL –TURKEY
Other Stores and Online Sales Points
If you have purchased your product from other sales points that are not owned by Bircom Telekomünikasyon A.Ş., you must send the product to us through the sales point.
Please contact the sales points regarding this issue as the steps to be taken to initiate the warranty processes differ according to the sales points.
What are the return conditions?
Headphones, speakers, amplifier products can be returned in their original boxes and the contents of the box are complete within 14 days by using the right of withdrawal.
If the protective parts such as packaging, tape, seal, package are opened in products such as in-ear headphones, ear silicones/sponges, these products cannot be returned based on the regulation on products that are not suitable for health and hygiene.
According to the 1st paragraph of the 12th article of the distance selling regulation, the consumer's right of withdrawal is 14 days from the date the product reaches him. Refund requests exceeding 14 days cannot be processed.
How to start the return process?
You can send us your product that complies with the items stated in the return conditions section as follows.
Hifilife Kanyon AVM – Hifilife Coliseum Acarkent – Hifilife.com – Sennheiser.com.tr
If you have purchased the product you have from the above-mentioned Bircom Telekomünikasyon A.Ş. sales points, you can send the product with the complete box contents to the “Bircom Technical Service and Warehouse Center” with the form.
Other Stores and Online Sales Points
If you have purchased your product from other sales points that are not owned by Bircom Telekomünikasyon A.Ş., you must send the product to us through the sales point.
Please contact the sales points regarding this issue as the steps to be taken to initiate the return processes differ according to the sales points.
Is there a shipping fee for the return?
You will not pay any fee if you make your returns with "Yurtçi Kargo" company. You can send your shipment to us from any branch of the relevant cargo company, with the buyer's payment.
What is the return address?
Bircom Telekomünikasyon Hizmetleri ve Bilişim Hizmetleri A.Ş. You have to send all the products distributed in Turkey under the distributorship of the company to “Bircom Technical Service and Warehouse Center”.
No returns or technical support services can be provided from Bircom Head Office and Hifilife stores.
Address:
Bircom Technical Service and Warehouse Center
Oruc Reis Mah. Tekstilkent A-6 No:22 Esenler ISTANBUL
