The financial industry, which includes investment institutions, banks and money management firms, is highly competitive. Anything that can provide even a small advantage can be a potential game changer. In this article, we examine how Yealink's innovative IP telephony and video conferencing services can provide a significant advantage to financial sector businesses through better and more secure means of communication.
nature of finance
In the world of finance, quick reflexes and smart decision-making are crucial. The ability to make quick decisions depends on responsive and effective communication with partners, clients and other financial professionals. Circumstances can often change quickly, so the right people need to be contacted at the right time and the right information conveyed accurately and quickly.
Efficient and precise communication can only occur with systems that provide an ideal balance of quality and ease of use.
The financial sector has special requirements and associated challenges for communication. The following are some of the most critical aspects:
Building client trust : Clients allow financial professionals to invest and manage their hard-earned money, which makes trust vital. More and more financial institutions are offering their services remotely, in an environment where maintaining trust is more difficult than in face-to-face meetings.
Responsiveness : Video conferencing, collaboration, and video telephony systems are often cumbersome to operate. Some require administrative coordination and time to organize. Ideally, setting up extensive video collaboration with partners or customers should be as quick as pressing a speed dial button.
Security : Financial institutions demand the highest level of security for the monetary transactions they handle. The same goes for their interactions with their customers and partners. Video communication and collaboration can leverage any combination of the internet, enterprise networks, and Wi-Fi networks, to name a few, and they are not inherently secure or secure. This means that communication systems must guarantee absolute confidentiality and integrity through their feature sets.
Digital banking and personal investment : Financial institutions of all kinds offer their services online through web interfaces and mobile applications. It makes sense that all aspects of financial activities, including personalized financial advice, go through the same digital channels.
Supporting a distributed workforce : Due to the digitalization of almost all financial activities and processes over the last few years, most employees in this sector can perform all their tasks remotely. However, it is difficult to foster seamless, streamlined collaboration among remote workers. This is especially true for larger businesses with more specialized and diverse skilled workforces
What does Yealink offer to the financial sector?
Many of Yealink's products and services are specifically designed to not only help overcome the inherent obstacles faced by today's financial industry, but also to enhance and complement these services in an increasingly digital environment:
High-quality voice and video : When you need to communicate remotely, Yealink helps you get closer to your customers with HD and 4K quality video and crystal clear voice. Seeing and hearing financial advisors helps foster that all-important bond of trust, making remote interactions much more personal for clients and partners than traditional phone calls.
Call for rapid collaboration : Yealink works hard to ensure that its products are compatible with today's most innovative and popular collaboration platforms. Yealink phones and room collaboration systems are certified by both Zoom and Microsoft Teams. This deep integration allows these platforms to take advantage of the latest scheduling and search features.
Secure communication : Yealink products and services encrypt all voice and video communications end-to-end. Even if a malicious user can intercept the packet flow, they will not be able to decrypt it and protect the confidentiality of your communications. Even in the most elaborate collaboration environments, all communication channels are protected by military-grade encryption algorithms.
Bringing collaboration services to the customer : Financial interactions require multiple communication channels, with not only the exchange of voice and video but also documents and financial records between partners and customers. Yealink provides these various communication channels through a single platform, which perfectly complements the trend of digitization of financial services.
Empowering the mobile workforce : Yealink's offerings enable employees to work from any internet-connected location in the world. Given today's ever-changing operating environment, the flexibility this capability offers financial institutions is vital.
Yealink is committed to providing products and services that are ideal for use across a wide range of businesses, including the financial sector. The company delivers communications innovation that gives your financial institution a competitive edge.
You can access these innovations at Bircom.com.